Refund policy
Refund & Return Policy for Tribal Textiles
At Tribal Textiles, we take great pride in the quality of our products and want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, refunds, and replacements, in compliance with Google Merchant requirements.
United States and Zambia
Returns and exchanges are available. If you need assistance, please contact us and our team will guide you through the process.
International orders
As we ship from Africa, international returns can be very costly and, in many cases, not the most sustainable option. If your order arrives with any issues, please reach out to us within 7 days and share photos so we can assist. We will do our best to offer a suitable solution, which may include sending a replacement where appropriate.
We kindly ask that you contact us before returning any items. Thank you for supporting ethical, artisan made products and helping us keep our process fair and sustainable for everyone.
1. Quality Assurance
All items are carefully inspected and quality checked at our Mfuwe headquarters before being carefully wrapped and dispatched to ensure safe transit. We aim to provide the highest level of service and quality in every order.
2. Faulty Items
If you receive a faulty product or are not satisfied with the condition of your purchased goods, please contact us via email within 7 days of receiving your order. To facilitate the process, please include a detailed photograph showing the issue with the item. We will assess the situation and offer a replacement product at no additional cost.
3. Returns & Replacements
As we ship from Africa, international returns can be very costly and, in many cases, not the most sustainable option. If your order arrives with any issues, please reach out to us within 7 days and share photos so we can assist. We will do our best to offer a suitable solution, which may include sending a replacement where appropriate.
If you have ordered from within Zambia or USA - Returns and exchanges are available. If you need assistance, please contact us and our team will guide you through the process.
4. Refunds
In the unlikely event that a refund is agreed upon, please note that the amount refunded will only cover the value of the textiles purchased and will not include shipping costs. Shipping fees are non-refundable.
5. Care Instructions
To maintain the longevity and quality of your Tribal Textiles products, please ensure that you follow the washing and care instructions provided on the care labels and swing tags attached to each item. We cannot accept returns or refunds for damage caused by improper care or washing.
6. Contact Us
If you have any concerns about your order or need assistance with returns, replacements, or refunds, please contact us within 7 days of receiving your items. We are committed to addressing any issues promptly and providing the best possible customer service. +260 097 6815114 or hello@tribaltextiles.co.zm