Privacy policy
Privacy Policy for Tribal Textiles
Last Updated: June 2026
Introduction
Tribal Textiles is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.tribaltextilesafrica.com.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
- Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:
• Name
• Billing and shipping address
• Email address
• Telephone number
• Order history
• Payment information (processed securely by our payment providers)
• IP address
• Browser and device information
• Website usage data
We only collect information necessary to provide our products, services, and customer support.
- How We Use Your Information
We use your information to:
• Process and fulfil orders
• Arrange shipping and delivery
• Communicate regarding your order
• Provide customer support
• Improve our website and services
• Prevent fraud and maintain website security
• Send marketing communications where you have chosen to receive them
• Comply with legal and accounting obligations
- Marketing Communications
If you subscribe to our newsletter or opt in to receive marketing communications, we may send you updates about new products, collections, promotions, and news from Tribal Textiles.
We use Shopify Email to manage our email communications.
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
- Legal Basis for Processing
Where applicable under data protection laws, we process your personal information on the following legal grounds:
• Performance of a contract when processing and fulfilling your orders
• Compliance with legal obligations such as accounting and tax requirements
• Legitimate business interests including improving our services and preventing fraud
• Your consent for marketing communications and certain cookies
- Shopify
Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services.
Your information is stored through Shopify's secure infrastructure and is protected by industry-standard security measures.
For more information, please refer to Shopify's Privacy Policy.
- Payments
Payment transactions are processed securely by our payment providers. Tribal Textiles does not store or have access to your full payment card details.
Payment providers comply with applicable security standards, including PCI-DSS requirements where relevant.
- Reviews
We use Judge.me and Trust Pilot to collect and display customer reviews on our website.
If you submit a review, your name and review content may be publicly displayed on our website. You may contact us if you wish to request removal of a review.
- Cookies and Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
These cookies may include:
• Essential cookies required for website functionality and checkout
• Preference cookies that remember your settings
• Analytics cookies that help us understand website performance
• Marketing cookies where applicable
We use Google Analytics to understand website traffic and visitor behaviour. Google Analytics may collect information such as:
• Pages viewed
• Time spent on the website
• Device information
• Geographic region based on IP address
This information is used in aggregated form and is not intended to personally identify individual visitors.
You may disable cookies through your browser settings, although some website functionality may be affected.
- Data Retention
We retain customer information for as long as necessary to:
• Fulfil orders and provide customer service
• Maintain business records
• Meet legal, tax, and accounting obligations
• Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised where appropriate.
- International Data Transfers
As we use Shopify and other service providers that operate globally, your information may be processed or stored outside Zambia and outside your country of residence.
We take reasonable steps to ensure that personal information remains protected when transferred internationally.
- Your Privacy Rights
Depending on your location, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent for marketing communications
If you would like us to permanently delete your personal information, please contact hello@tribaltextiles.co.zm.
Please note that we may be required to retain certain information for legal, tax, accounting, or fraud prevention purposes.
- Children's Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children. If we become aware that personal information has been provided by a child, we will take reasonable steps to remove it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page along with the revised date shown at the top of this policy.
- Contact Us
If you have any questions about this Privacy Policy, your personal information, or would like to request access, correction, or deletion of your data, please contact us:
Tribal Textiles, Mfuwe, Zambia
Email: hello@tribaltextiles.co.zm
Phone/WhatsApp: +260 097 6815114